A Malaysian Perspective on Managing Mergers
One of the great pleasures of writing this blog is the opportunity to stay in touch with friends and former students. I received a nice note from Tenglum Low, who is a top executive in Malaysia....
View ArticleManaging in a Deflationary Economy – A View From Malaysia
Today’s economic news features descriptions of our stalled economy, punctuated by concerns that we may slip into deflation. Most U.S. managers have not had direct experience with managing in a...
View ArticleThe Missing Element in Large-scale Change
Large-scale change. Most managers view it as the ultimate management challenge. I remember when I wrote my Harvard Business School Working Knowledge column, “The Challenges of Paradigmatic Change.” The...
View ArticleWelcome to Our New Era of Management
A few days ago, I visited a friend who is pioneering a new course at the Berkeley’s Haas School of Business. The objective of the course is to train graduate students in critical thinking – framing...
View ArticleThe Myth of the Operations Hero
Did you hear about the railroad operations manager who stayed up all night in a snowstorm helping right a derailed boxcar so the train could get through on time? If you were running the railroad, what...
View ArticleDemand Management Disney Style
Many companies simply assume the seemingly obvious proposition that, to put it simply, demand is demand and their responsibility is to gear their operations to meet that demand. Certainly, most...
View ArticleStumbling on Customer Service
Some of the most useful books for business aren’t about business at all. Recently, I read a terrific book that is extremely readable and very relevant to business, Stumbling on Happiness, by Daniel...
View ArticleTop Ten Reasons for NOT Managing Profitability
Today, our persistently weak economy is driving small businesses into two camps: the few that are growing fast, and the many that are struggling. For most, staying in place is sliding toward failure....
View ArticleNew Article – Best Practices: Leading Profitability Turnaround
I recently wrote an article for American Executive, “Best Practices: Leading Profitability Turnaround”. I hope you find it helpful.
View ArticleGreat Summer Reading
Here are four terrific books that you might enjoy this summer. One is an enduring classic of nature writing. Two are great management books that are not technically about management. And the fourth is...
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